Refund policy

Return and refund policy

We want you to be happy with your order. If you need to request a return, please contact us as soon as possible and include your order number.

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in the same condition that you received them, and in their original packaging.

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with clear photos so we can help put it right.

Once your return is received and inspected, we will let you know whether your refund has been approved. Approved refunds are sent back to the original payment method. Your bank or card provider may take additional time to process the refund.

Customers are responsible for return postage unless the item is faulty, damaged, or incorrect. We cannot accept returns on used personal care or hygiene items, gift cards, or items that are not in their original condition.

This policy does not affect your statutory rights.